Frequently asked questions
FAQ
SHIPPING
When will my order ship?
Orders are typically processed within1–3 business days. Once your order ships, you’ll receive a confirmation email with tracking information.
How long does shipping take?
Shipping times vary by location, but most orders arrive within 5–10 business days after shipment.
Do you ship internationally?
Unfortunately, we only ship in the US. International shipping will be available soon!
How can I track my order?
Once your order ships, you’ll receive a tracking link via email. You can also track your order using the tracking page on our website.
PRODUCTS
Are KarioPets products safe for all dogs?
Yes. Our products are designed with safety and comfort in mind and are suitable for most dogs. Always review product descriptions and sizing guides before purchasing.
Do your products contain any harmful materials?
No. We carefully select materials to ensure our products are durable, pet-safe, and comfortable for everyday use.
RETURNS & REFUNDS
What is your return policy?
We offer a 30-day return policyon unused items in their original condition. If there’s an issue with your order, please contact us and we’ll make it right.
How long do refunds take to process?
Refunds are typically processed within5–7 business days after we receive and inspect the returned item.
General
Can I cancel my order?
Orders can only be canceled before they are shipped. Once shipped, the order will need to follow our return process.
Do you offer discounts or promotions?
Yes! We occasionally run promotions and exclusive offers. Sign up for our email list to stay updated!